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Regulatory

PRICING

All solicitors in England and Wales are required to provide certain pricing information on their website in relation to certain types of work. The only type of work we do which is subject to this requirement is Debt Recovery in relation to debts of up to £100,000.

We do not undertake work of this type on a volume or commoditised basis. If we accept instructions to attempt to recover any debt for a client our work will be Partner-led, which means it will be undertaken by a solicitor with over eight years of post-qualification litigation experience. Certain delivery may be delegated to less experienced team members working under the close supervision of a Partner.

Our charges are based on hourly rates. The level of costs can vary enormously depending on a number of unpredictable factors beyond our control, including how an opponent reacts. It is therefore very difficult to give an accurate indication of the likely costs involved in bringing any matter to a conclusion, as much will depend on how things unfold.

As a guide, if a debtor were to settle a debt following an initial demand letter, our costs might be in the region of £750 plus VAT. That would include the time required to review the position, draft the letter of claim and deal with the response. Conversely, if a matter was fully contested and progressed to a trial, legal costs might be in the region of £25,000 to £50,000 plus VAT (including disbursements such as counsel’s fees and court fees). This excludes additional costs which could potentially be incurred in respect of any appeal or detailed assessment of costs proceedings. It also excludes any of the costs of an opponent, which a court could potentially order a party to pay.

As a general rule, if a party is successful in litigation, its opponent is likely to be ordered to pay towards the successful party’s costs, though it is unlikely to recover more than two-thirds of those costs. The main exception to this is in the case of “Small Claims” i.e. those where the value of the dispute is £10,000 or less. In Small Claims the general rule is that each side bears its own costs (other than court fees and certain other small fixed cost amounts).

There can be no guarantee that an unsuccessful opponent will ultimately make payment in respect of any costs order made against it.

Costs are an important tactical consideration in any dispute. This pricing information is not intended to be, nor should it be read as, an offer or quotation. Any estimate we provide will be based upon the specific circumstances of the case concerned and may need to be amended as and when circumstances change.

 

COMPLAINTS

Although we do not envisage any circumstances in which the need may arise, we are required by the Solicitors Regulation Authority to provide clear information about how to complain, should you ever need to.

  • If you have a complaint, please put it in writing to:
    TT Law Ltd
    Cobalt 3.1
    Silver Fox Way
    Newcastle upon Tyne
    NE27 0QJ
    Or send it to us by email to info@ttlaw.co.uk
  • We will acknowledge it in writing and let you know who will be dealing with it within seven days.
  • We will aim to complete our investigation and respond to your complaint within 21 days, but if we need longer we will contact you within that timeframe to let you know.
  • If you are not satisfied with our response, you can ask us to reconsider our position and you can put forward any reasons why you think we should do that. Any such request will be given due consideration and a further response will be provided within 21 days.
  • If you are not satisfied with our answer, you may escalate the matter via the Legal Ombudsman, which is empowered to investigate complaints received from individuals and certain other small organisations. The Legal Ombudsman’s contact details are:
    The Legal Ombudsman
    PO Box 6806
    Wolverhampton
    WV1 9WJ
    Email: enquiries@legalombudsman.org.uk
    Tel: 0300 555 0333
    Further information about the Legal Ombudsman can be found at www.legalombudsman.org.uk
  • Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first and normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about that complaint.
  • Making a complaint will not affect how we handle your case.

 

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.