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Regulatory

PRICING

All solicitors in England and Wales are required to provide certain pricing information on their website in relation to certain types of work. The only type of work we do which is subject to this requirement is Debt Recovery in relation to debts of up to £100,000.

We do not undertake work of this type on a volume or commoditised basis. If we accept instructions to attempt to recover any debt for a client our work will be Partner-led, which means it will be undertaken by a solicitor with over eight years of post-qualification litigation experience. Certain delivery may be delegated to less experienced team members working under the close supervision of a Partner.

Our charges are based on hourly rates. The level of costs can vary enormously depending on a number of unpredictable factors beyond our control, including how an opponent reacts. It is therefore very difficult to give an accurate indication of the likely costs involved in bringing any matter to a conclusion, as much will depend on how things unfold.

As a guide, if a debtor were to settle a debt following an initial demand letter, our costs might be in the region of £750 plus VAT. That would include the time required to review the position, draft the letter of claim and deal with the response. Conversely, if a matter was fully contested and progressed to a trial, legal costs might be in the region of £25,000 to £50,000 plus VAT (including disbursements such as counsel’s fees and court fees). This excludes additional costs which could potentially be incurred in respect of any appeal or detailed assessment of costs proceedings. It also excludes any of the costs of an opponent, which a court could potentially order a party to pay.

As a general rule, if a party is successful in litigation, its opponent is likely to be ordered to pay towards the successful party’s costs, though it is unlikely to recover more than two-thirds of those costs. The main exception to this is in the case of “Small Claims” i.e. those where the value of the dispute is £10,000 or less. In Small Claims the general rule is that each side bears its own costs (other than court fees and certain other small fixed cost amounts).

There can be no guarantee that an unsuccessful opponent will ultimately make payment in respect of any costs order made against it.

Costs are an important tactical consideration in any dispute. This pricing information is not intended to be, nor should it be read as, an offer or quotation. Any estimate we provide will be based upon the specific circumstances of the case concerned and may need to be amended as and when circumstances change.

 

COMPLAINTS

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure, a copy of which we can share with you on request. Further information can be found at section 3.2 of our Terms of Business, a document all clients receive with their engagement letter. Please let us know if you would like a further copy. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
    and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.